Return Policy

We want you and your dog to be happy with your Docaball purchase.

Returns
We accept returns of new and used products within 30 days of delivery. To request a return, please contact us through our Contact page with your order number and reason for the return.

Refunds
Once your return is received, we will issue a refund to your original payment method. Original shipping charges are non-refundable.

Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. If you received a damaged, defective, or incorrect product, please contact us and we will make it right.

Exchanges
We do not offer direct exchanges. If you would like a different color or another product, please return your original purchase and place a new order.

Questions?
Please contact us through our Contact page if you have any questions about a return.